privacy

We do not share personal information with third parties nor do we store any information about you.

In some cases, we may make use of advertising services such as Microsoft Advertising or Google AdSense in order to provide targeted advertising, and we may make use of analytics services such as Google Analytics to anonymously determine usage patterns.

For applications that make use of networked resources, your IP address is, of course, transmitted as part of all network requests and will be available in any server logs related to the networked resources. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user's movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

This privacy policy is subject to change without notice and was last updated on 1/13/2013. If you have any questions feel free to contact us directly at support@burroak.ca.

legacy application support

We maintain access to our legacy applications as a courtesy, and generally can't provide support for them (often because we no longer have the original hardware that they worked on).

Below are some frequently asked questions (and answers) regarding some of our legacy apps.

General

I'm having trouble re-installing or un-installing your software on my Windows Mobile 2005 device.

There is a confirmed installation bug in certain versions of Windows Mobile 2005 which will cause a failure to un-install or re-install a software package. If you receive an error, you may work around it by using File Explorer on your Pocket PC to remove the applications install directory - for example, for Conversions In Hand you would remove \Program Files\CIH and all of its contents.

Specifically for pTravelAlarm, it may also be necessary to perform the following steps in addition to the above instructions:

  • Using File Explorer, rename the file \windows\pTAmgr.exe to something else (e.g. \windows\pTAmgr1.exe)
  • Remove the file \Windows\Startup\pTravelAlarm Start
  • Reset your unit (you'll get an error at startup about a missing file)
  • Remove the renamed file

Alternately, for pTravelAlarm, you can download and run the pTravelAlarm de-registration utility:

  • Download ptaUninstallWM5.exe
  • Copy ptaUninstallWM5.exe to your Windows Mobile device using ActiveSync
  • Using File Explorer on your device, run ptaUninstallWM5
  • This will deregister all alarm hooks, remove executables and allow uninstall or reinstall to proceed. Please note that you may still receive an error message upon uninstall.

 

Conversions In Hand

How can I update the currency settings while my Pocket PC is docked?

Please follow the directions at Instructions for updating CIH Currency Settings using a direct Internet connection from your Pocket PC

How can I manually update the currency settings on my Pocket PC?

Please follow the directions at Instructions for manually updating CIH Currency Settings

 

pTravelAlarm

Alarms don't seem to go off until the next time I turn on my Pocket PC

There are certain circumstances that may cause Pocket PC alarms not to trigger. This affects the built-in alarms as well as pTravelAlarm.

The first circumstance is where a piece of software or hardware interferes with the normal power-on sequence of the device. An example of this would be an expansion card which causes a message such as "Unrecognized card" to appear in a dialog when the device is powered on.

The second circumstance is an unconfirmed flaw in certain Pocket PC devices where alarms are only set by the operating system at 3 second intervals. Setting an alarm in pTravelAlarm, or tapping Snooze and then powering off the device may cause the alarm to not be set on these suspect devices.

The workaround for this second situation is to wait for a certain period of time after setting an alarm or tapping snooze, typically of around 10 seconds. This workaround only needs to be followed if you notice alarms not being triggered on your device.

To avoid these issues for situations that urgently require a reliable alarm, we recommend plugging the Pocket PC into its AC charger and leaving it on for the period up until the alarm is scheduled to sound./p>

If you have a Windows Mobile 2003 device and are experiencing problems with alarms, please see the Wakeup Tweak below.

pTravelAlarm Wakeup Tweak

This utility allows you to "tune" the wakeup parameters of your Pocket PC, which can improve alarm stability for pTravelAlarm.

Wakeup Idle Timeout is the number of seconds that the system will spend in the resuming state until going back to sleep, unless it is brought to full power.  If this value is too small, the unit may go back to sleep before finishing it's startup processes.

The recommended value for the Wakeup Idle Timeout both for when the unit is operating on battery power and when it is connected to AC power is 60 seconds.  The default is 15 seconds.

The "Always wake up PPC to full power mode" checkbox, when checked, will cause the Pocket PC to move rapidly to full power state when it is powered on.  Please be warned that this may have an adverse affect on your battery since some applications, once active, can cause the Pocket PC to not go back to sleep once it is fully woken up.

Run Clock Cleanup launches the system cleanup application "clocknot.exe".  This application is part of the Windows Mobile 2003 operating system and is typically executed by the system once per week on a scheduled basis.

Run Calendar Cleanup launches the system cleanup application "calnot.exe".  This application is part of the Windows Mobile 2003 operating system and is typically executed by the system once per week on a scheduled basis.

To Install:

  • Download the Wakeup Tweak Installer
  • Run the installer on your desktop PC to install Wakeup Tweak on your Pocket PC

Where does pTravelAlarm find sound files (Pocket PC)

pTravelAlarm uses standard Windows Mobile dialogs to locate sound files.  For this reason, sound files are only found in directories with (at most) a depth of 1 in My Documents or Storage Card.

So, for example, pTravelAlarm will find sound files in:

  • \Storage Card\MP3
  • \My Documents\Alarm Sounds

But not in:

  • \Storage Card\MP3\Album 1
  • \My Documents\Alarm Sounds\Extras

For "sleep" sounds, however, pTravelAlarm can find and use directories (using the Folder option in sleep) at any depth.

pTravelAlarm doesn't see sound files on my storage card

If there is a file in the root of your storage card(s) named "ignore_my_docs", the Pocket PC file control (which we use) will look in all folders on the storage card. If that file does not exist, it will only look in My Documents on the storage card.

So. If you have this file, any mp3s (for example) in any folder will show up in the picker. If you don't have "ignore_my_docs", only files in My Documents on the storage cards(s) will show up.

Having the ignore_my_docs file also means that things like Word will also look in other folders on the storage card, so it can greatly increase the amount of time that apps spend enumerating files on open.

You can download a zipped copy of an actual "ignore_my_docs" file below.  Unzip it and copy the contained file to the root of any storage cards where you want programs like pTravelAlarm to be able to list all files on the card.

Download ignore_my_docs.zip

pTravelAlarm doesn't show its Stop/Snooze dialog in front of the password screen

Sadly, we've tried to figure out a way to have pTravelAlarm pop up its dialog in front of the password screen and have failed.  If you're reading this and know of a way to do it in a way that doesn't wildly breach security, we'd love to hear about it.

Does pTravelAlarm support WMA or AAC files?

No, pTravelAlarm only supports MP3, OGG and WAV files.

How do I stop pTravelAlarms sound files from showing up in the Notes application?

Because pTravelAlarms alarm and sleep sound files are .WAV files, and because they're installed in My Documents, they will show up in the built-in Notes application.

If you rename the files to .mp3 instead of .wav, pTravelAlarm will still be able to see them (and play them), but Notes won't.

Windows Mobile 5: what is the "can't execute pTAmgr.exe" error I'm seeing on reset?

This is due to a Windows Mobile 5 bug where the security subsystem (which determines whether or not an application is permitted to run) may not be initialized before startup items are executed. While annoying, this should not affect the operation of pTravelAlarm.

How do I change alarm sounds on my Smartphone

To change an alarm sound:

  • Navigate to the alarm screen (Alarm->Set Alarm)
  • While setting an alarm, press the Menu soft button and select Set Sound
  • Choose the sound from the list that appears, and press the Select soft button

The alarm is now set, and the name of the sound file will now appear on the Set Alarm screen